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Redevelopment: Manhattan Theatre Club


Objective
A Tony award winning, not-for profit theatre company with plays on and off Broadway, MTC has three inter-dependent missions: As a not-for-profit it needs to raise funds to encourage the development of new works; as a membership organization it needs to renew and sell subscriptions; as a theatrical production company it needs to promote seven plays each season.

Actions
Restructured the information architecture and redesigned the site to reflect and support MTC’s mission, giving the site a true homepage that allows MTC to highlight current productions and other news.
Improved the online Subscription and Renewal process adding functionality and fixing pre-existing bugs.
Upgraded the design of the individual show sites, making them consistent with each production's ad campaign, added photo galleries, sound and video clips of the onstage production.
Created an online version of their quarterly members newsletter, simplifying distribution and production, saving printing and mailing costs

Key Results
After the first two month of operation, the re-configured online Subscription area generated a 1000% return on investment, 7.5% of MTC's income to date.
The digital version of the membership newsletter, Offstage Online, greatly simplified production and distribution and saved thousands of dollars in printing and mailing costs.
The web site also became useful source of information for MTC's staff and agencies. Further updates are planned for the coming season.




 


Assignments
MTC
West Oak Lane
theONswitch
iVillage/Ford
IES
 

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